Overview:
This 4-hour course is designed to review the process for developing a simple but less complex structured problem solving approach for an organization. The course will review the importance of using a disciplined approach (based on Deming Model), the process steps, and how to report results.
This course focusses on the problem solving process and will briefly touch on a few problem solving tools. The course will also show how these simple steps can be integrated into an organization which currently uses or has used Lean Six Sigma concepts.
Course Outline:
- A3 Thinking Overview
- A3 Process
- A3 Reporting
- Application
A3 Thinking Overview
What and Why structured problem solving is important
- Deming Cycle – Plan, Do, Check, Act (PDCA)
A3 Process High Level Steps
| Step # | Process Steps | Tool Utilization |
| 1 | Define Problem & Expectations | SMART Goals
Project Charter |
| 2 | Determine Current State – Collect and Analyze Data (Establish Baseline) | Process Mapping
Takt Time and Cycle Times Pareto Charting |
| 3 | Identify Root Causes | 5 Why’s
Brainstorming Waste Identification |
| 4 | Identify Countermeasures or Solutions for Root Causes | Cause and Effect
Brainstorming, Multi-voting Lean Concept Implementation |
| 5 | Implement Solutions Validate Results | RACI Timeline for a Pilot or Trial |
| 6 | Implement Methods to Sustain Results | Metrics
Visual Workplace Mistake Proofing |
A3 Reporting
Review various A3 templates for documenting A3 Process Steps and Tools
Application
Case study to demonstrate and apply tools taught on above process
Training for Credit:
Students who successfully complete the training course will be eligible to receive .25 college credit(s)
Assessment:
Two assessments (pre and post) will be administered to document understanding of material presented during training session.
Custom Training Solutions
Northwest State Community College
T: 419-267-1439
info@ohioleanconsortium.com